Avail special assistance for passengers at Delhi airport

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Special Assistance for Passengers with Reduced Mobility (PRM) / Divyang

Delhi Airport is well equipped to provide services to passengers/patrons with reduced mobility and special needs.

Passengers requiring mobility assistance may follow the below guidelines:

Contact the concerned airline in advance before leaving home and inform them of the assistance required
Airlines can also be requested for assistance at the Airline counters at the Visitor’s lobby
On reaching the Terminal, use the reserved vehicular lanes to drive your vehicle through. Location of such lanes are given below.
On entering the reserved lane, Use the many reserved drop off points to park your vehicle. Location of such points are given below.
Special assistance/PRM phones are available at multiple locations near you to call your airline for assistance. Instructions to contact the concerned airlines are provided near the phones. Location of such phones are given below.

Lane

Inner lane nearest to terminal.

Drop off points

Gate 8

PRM phones

Gate 8, mounted on pillar.

Lane

Inner lane nearest to terminal

Drop off points

Gate 1 & 3

PRM phones

All gates, mounted on pillars.

Lane

Inner/Premium Lane nearest to terminal building for UDID / Divyang ID

All other PRM to use general lanes.

Drop off points

Please use Gate 3 for UDID / Divyang holders.

Priority entry into terminal building via Gate 3.

PRM phones

At all lanes

Airport Kruz, motorized wheelchair is available on a chargeable basis to passengers traveling from T3 at Indira Gandhi International airport. Passengers can place their request at the Kruz counter. This is an additional service offered at T3 and is over and above the complimentary wheelchair assistance offered by airlines while booking.

For your travel through your Delhi Airport, we have the following additional facilities to ensure a comfortable travelling experience for Passengers with Reduced Mobility:

Signage has been provided to ensure your smooth passage through your Delhi Airport
All information desks are PRM friendly
Lifts are equipped with Braille coded keys to guide passengers to the right levels
All travellators & escalators have verbal safety instructions
Special PRM friendly washrooms with call buttons for assistance
Exclusive check in counters on each island
Reserved seating areas at various locations
Buggy services are available at pier junctions on request to take you to your boarding gate

Exclusive channel for PRM for security screening and immigration clearance

Staff at Delhi Airport are trained to make your travel experience easy and will be available to assist you on request at any of the information desks across the terminal building.

Passengers with mobility challenges can now request wheelchair assistance directly from their smartphones using interactive voice commands. With just three simple steps, passengers can connect effortlessly with their airline’s wheelchair assistance team, eliminating long waits and cumbersome processes at the Departure forecourt area.

The “Call for Wheelchair” feature integrates voice recognition and Geo-fencing technology to make requesting wheelchair assistance simpler and more accurate. Passengers within a two-kilometre (2-KM) radius of the airport can use this facility by following 3 steps:

Download the Hoi app:

Available via QR code
Delhi Airport website - https://www.newdelhiairport.in/hoi-app
From the App Store/Google Play

Access the wheelchair feature:
Navigate to the “Explore” section of the Hoi app and click on the wheelchair icon
Request a callback:

Click on the “Get a Callback” button to provide flight details, which are seamlessly relayed to the airline’s support team via an Interactive Voice Response (IVR) system.

An Airline wheel chair handling staff will take down your details and assist you with your wheel chair requirement. An SMS will also be sent to you with the contact number of the Airline wheel chair handling service. It will also have the contact number of the paid wheel chair service.

(This facility is for passengers departing from Delhi Airport T3. We are launching this service at T3 and soon be expanded to Terminals 1 and 2).